Author Topic: Dropbox stopped running  (Read 1675 times)

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Offline bjarkih

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Dropbox stopped running
« on: 22. April 2016, 13:02:27 »
When I installed Manjaro some months ago I also installed Dropbox and everything worked fine, never any problem.  Then I updated the system earlier this week and Dropbox didn't start any more!  I tried removing Dropbox and reinstall it and followed the guidlines concerning permissions on the dropbox homepage but nothing changed.  Could this be a problem with the new updated version of Manjaro?

Attached is the error output from dropbox
« Last Edit: 22. April 2016, 13:11:03 by bjarkih »
Bjarki Hilmarsson

Offline jonathon

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Re: Dropbox stopped running
« Reply #1 on: 22. April 2016, 13:14:30 »
Seriously - that's the log?

And you didn't read the last line in it?

Quote
OperationalError: database or disk is full

...
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Offline bjarkih

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Re: Dropbox stopped running
« Reply #2 on: 22. April 2016, 13:28:34 »
The home partion has more than 80 GB free.  The available disk space did not change with the system update and when trying to start Dropbox I don't get a message about disk space (that has happened before) and in fact I don't get any notification until after 10-15 minutes.  So I'm beginning to suspect something else.  So seriously I don't think it's the problem :)
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Offline jonathon

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Re: Dropbox stopped running
« Reply #3 on: 22. April 2016, 14:12:57 »
The log says there's an issue with the Dropbox database, i.e. it can't create a row.

This could be due to a lack of disk space, or a missing SQLite library, or a corrupted database, or...

If you actually posted information about your system instead of saying "nah, that's not it", things would be much easier.
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Offline bjarkih

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Re: Dropbox stopped running
« Reply #4 on: 22. April 2016, 14:15:38 »
Dropbox still didn't start and gave me the error log in the attachment  where this line was: "OperationalError: database or disk is full"  but when I clicked on "Ok" for the notifycation the program started anyway.  I don't know if this counts as solved since there was really nothinng new I did to help the system along.  ???
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Offline jonathon

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Re: Dropbox stopped running
« Reply #5 on: 22. April 2016, 14:20:17 »
Dropbox still didn't start ...  but ... started anyway.

Huh. OK.

The log is the same as the first one you posted. Have you done any searches at all for any of the log lines?
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Offline bjarkih

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Re: Dropbox stopped running
« Reply #6 on: 22. April 2016, 14:23:52 »
I've been conferring with Dropbox support via e-mail for 2-3 days now, sent them log files and such but they couldn't help.
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Offline jonathon

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Re: Dropbox stopped running
« Reply #7 on: 22. April 2016, 14:38:55 »
That's not particularly useful information ("and such"). If you could answer my questions that would be useful.

Please provide:

Output of `df -h`
Result of any web searches you have performed
What happens when you start with a new profile (i.e. move $HOME/.dropbox out of the way)
--
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Offline bjarkih

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Re: Dropbox stopped running
« Reply #8 on: 22. April 2016, 15:26:06 »
When installing Manjaro I set the partion as recomended on the instructions I googled for Arch/Manjaro unfortunately I can't remember what the page was.  If this problem comes agin at least I'll know where to look and can try to resize the partitions?

[bjarkih@Tardis ~]$ df -h
Filesystem      Size  Used Avail Use% Mounted on
dev             1.7G     0  1.7G   0% /dev
run             1.7G  8.4M  1.7G   1% /run
/dev/sda5       6.1G  5.7G   28M 100% /
tmpfs           1.7G  592K  1.7G   1% /dev/shm
tmpfs           1.7G     0  1.7G   0% /sys/fs/cgroup
tmpfs           1.7G  108K  1.7G   1% /tmp
/dev/sda6       102G   14G   84G  15% /home
/dev/sda3       504M   41M  439M   9% /boot
/dev/sda2       511M  4.0K  511M   1% /boot/efi
tmpfs           345M   12K  345M   1% /run/user/120
tmpfs           345M   32K  345M   1% /run/user/1000
/dev/sdb1       1.8T  752G  990G  44% /run/media/bjarkih/Geymsla

--Result of any web searches you have performed
As you know google provides a bit to much, isn't it simpler to give what dropbox support told me to do since it's basically the same as most of the webpages results gave me?

It looks like you may have some files in your folder that have their permissions incorrectly set. You can fix that with the following steps:

1) Stop the Dropbox desktop application (if needed)

- Click on the Dropbox icon.
- Choose Quit/Stop/Exit

2) Open the Terminal app

3) Copy and paste the following lines into the Terminal, one at a time, and press RETURN after each one. PLEASE make sure you copy and paste these commands (don't type them by hand), as getting them wrong could cause some harm. You'll be prompted for your computer user's password (not your Dropbox password) after entering the first command. Keep in mind that the password field in the terminal will remain blank as you type your password. After you type it, just press ENTER. You'll know that these instructions complete normally once the initial line of text (called prompt) comes up again:

sudo chown "$USER" "$HOME"

sudo chown -R "$USER" ~/Dropbox ~/.dropbox

sudo chattr -R -i ~/Dropbox

sudo chmod -R u+rw ~/Dropbox ~/.dropbox

Please note that once the prompt displays, the instruction completed the requested task, and is ready for the next command. If the command returns an error, or does not respond after an hour, you may want to try restarting your computer and try these steps again.

If you have any questions before you do this, or if you see an error after running one of these commands, please let us know!

4) Restart Dropbox

--What happens when you start with a new profile (i.e. move $HOME/.dropbox out of the way)
The small coulored icon on the Dropbox app in the taskbar turned from yellow to green but it still won't answer when I click on it, I can right-click and get the option of removing the applet.  I'm going to see what's a reboot will do.

(I would like to note that I tried updating the system on my laptop wich is also running Manjaro and the same thing happened, Dropbox stoped running)
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Offline jonathon

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Re: Dropbox stopped running
« Reply #9 on: 22. April 2016, 16:12:10 »
/dev/sda5       6.1G  5.7G   28M 100% /

You know you said you have plenty of disk space? You don't.

Quote
--What happens when you start with a new profile (i.e. move $HOME/.dropbox out of the way)
The small coulored icon on the Dropbox app in the taskbar turned from yellow to green but it still won't answer when I click on it, I can right-click and get the option of removing the applet.  I'm going to see what's a reboot will do.

A non-responsive Dropbox system tray icon is a different issue (and one that has been covered on the forum fairly recently)
« Last Edit: 22. April 2016, 16:13:50 by jonathon »
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Offline bjarkih

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Re: Dropbox stopped running
« Reply #10 on: 23. April 2016, 00:14:41 »
"    /dev/sda5       6.1G  5.7G   28M 100% /


You know you said you have plenty of disk space? You don't."

could you be so kind as to explain how a partition not containing the home folder with the dropbox folder affects this?  Also sda5 has been like this (between 90-100% full) for a long time and Dropbox at least started.  I'm not asking for a fix, just trying to learn the cause.  What it is that changed without me changing it so it stopped working this small free space issue has been for months without problem.
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Offline jonathon

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Re: Dropbox stopped running
« Reply #11 on: 23. April 2016, 00:59:12 »
Anything that needs to go in a directory other than /home will no longer be able to be created. For example, anything in /var.

It also makes me sceptical that updates will continue to work, and a full root partition will cause various other issues.

Yes, this may not be the cause of this particular issue, but it does appear that the issue has moved to an unresponsive system tray icon rather than the Dropbox application itself not starting.
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Offline bjarkih

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Re: Dropbox stopped running
« Reply #12 on: 23. April 2016, 00:59:21 »
did a tiny cleanup

"
[bjarkih@Tardis ~]$ df -h
Filesystem      Size  Used Avail Use% Mounted on
dev             1.7G     0  1.7G   0% /dev
run             1.7G  8.4M  1.7G   1% /run
/dev/sda5       6.1G  5.6G  196M  97% /
tmpfs           1.7G  688K  1.7G   1% /dev/shm
tmpfs           1.7G     0  1.7G   0% /sys/fs/cgroup
tmpfs           1.7G     0  1.7G   0% /tmp
/dev/sda3       504M   41M  439M   9% /boot
/dev/sda6       102G   16G   81G  17% /home
/dev/sda2       511M  4.0K  511M   1% /boot/efi
tmpfs           345M   12K  345M   1% /run/user/120
tmpfs           345M   24K  345M   1% /run/user/1000
"

The icon still doesn't appear  but the process is active.
attached output of
-- [bjarkih@Tardis ~]$ ps aux | less>ps.txt

modify:  There is no way of starting the program, not from the start menu or by following the forum instructions of putting a delay on the startup.
« Last Edit: 23. April 2016, 01:02:21 by bjarkih »
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Offline jonathon

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Re: Dropbox stopped running
« Reply #13 on: 23. April 2016, 01:05:02 »
Code: [Select]
bjarkih   1676  2.4  4.5 3008960 161332 tty2   Sl+  22:53   0:05 /home/bjarkih/.dropbox-dist/dropbox-lnx.x86_64-3.18.1/dropbox /newerversion

Where did you install Dropbox from? There's a repo version.

Code: [Select]
$ pacman -Ss dropbox
community/dropbox 3.18.1-1 [installed]
    A free service that lets you bring your photos, docs, and videos anywhere and share them easily.
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Offline badbodh

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Re: Dropbox stopped running
« Reply #14 on: 23. April 2016, 01:47:01 »
did you install anything from third party sources ? including aur, pip, or source code. We need a list.

@Jonathon dropbox will whine about low disk space, not exit silently. Looks like he messed up his python with pip or something.
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